Metro Bank customers report payment issues.

Payment services at Metro Bank were hit by technical issues on Tuesday, with some customers reporting duplicate transactions or not being able to send or receive money.

Metro Bank Holdings
07 October 2025 15:31:58

Source: Sharecast

The issues, which the bank said have now been resolved, began around 0600 BST on Tuesday morning before peaking by 0930 BST according to Downdetector.

Customers took to social media to report payment services problems, including entering unauthorised overdrafts or not having access to their money.

"Earlier this morning, we experienced a short delay affecting our inbound and outbound payments. This has now been resolved, and customers can currently make payments as usual," a message on Metro Bank's status page read on Tuesday afternoon.

However, the bank added that customers still may face delays as it processes earlier payments and balances that were still showing "inaccurately".

"We are prioritising this and working hard to minimise impact. We apologise for any inconvenience," the bank said.

Shares in Metro Bank were down 0.2% at 117p in afternoon trade.

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