Contact us Find us Register
Back to previous section

Capita secures £62m contract renewal with European telecom provider.

Capita said on Friday that it has secured a £62m contract renewal with a "major" European telecom provider, expanding nearshore delivery and AI-enabled transformation.

  • Capita
  • 19 December 2025 08:06:07
Capita

Source: Sharecast

The four-year contract, which has been secured through Capita’s contact centre business, will begin in January 2026.

Capital said the renewed agreement reflects its "strategic focus on operational efficiency, and AI and digital transformation".

Under the new terms, Capita will continue delivering customer services across different lines of business, including technical support, chat and messaging, and inbound sales.

Corinne Ripoche, chief executive of Capita Experience, said: "This renewal marks a significant milestone in our partnership, which started in 2014. By expanding our nearshore footprint and embedding AI-powered performance tools, we’re delivering a more agile, cost-effective and customer-centric service model.

"It’s a clear demonstration of Capita’s ability to evolve with our clients and support their strategic goals."

N/A

ISIN: N/A
Exchange: N/A
Sell:
N/A
Buy:
N/A
Change:
Date:
Prices delayed by at least 15 minutes

Compare our accounts

If you're looking to grow your money over the longer term (5+ years), we have a range of investment choices to help.

View our accounts

Halifax is not responsible for the content and accuracy of the Markets News articles. We may not share the views of the author. Understand the risks, please remember the value of your investment can go down as well as up and you may not get back the full amount you invest. We don't provide advice so if you are in any doubt about buying and selling shares or making your own investment decisions we recommend you seek advice from a suitably qualified Financial Advisor. Past performance is not a guide to future performance.