Source: Sharecast
Berenberg said Telecom Plus' FY26 results contained no major surprises, with most numbers pre‑guided in April, and shifted its focus instead to the group's strategic pivot toward accelerating multi‑service customer growth.
The German bank stated management was prioritising higher‑value, longer‑lifetime users as it moves to defend its competitive position against aggressive fixed‑price discounting in the energy and broadband markets, with early indications pointing to encouraging double‑digit growth in multi‑service customers.
Customer numbers rose 23.3% year-on-year to 1.43m in FY26, but intense competition meant service growth lagged and churn edged up to 14.2%. Adjusted pre‑tax profits of £132.2m landed at the bottom of guidance.
Under the new plan, Telecom Plus aims to double its multi‑service base to more than 1m by FY31, supported by £55m of annual investment across pricing, partner expansion, brand building and AI. Berenberg highlighted that multi‑service customers generate 1.8x the annual contribution and have 1.7x the lifetime of single‑service users.
However, Berenberg said the front‑loaded spend results in a sharp 40% downgrade to FY27 adjusted PBT guidance, now £80m to £90m. Berenberg said it remains positive on the long‑term opportunity and reiterated its 'buy' rating on the stock, but stressed that execution against the plan would be key to share‑price performance.
Reporting by Iain Gilbert at Sharecast.com